SERVICE DESK

From a support perspective, there is no better feeling than knowing you are able to immediately engage the best technical resources at no additional cost.
You will feel safe in the knowledge that our service desk has been designed with this approach at its core.

Moorside House

The best, immediately, 24/7, 365 days a year

02087 980525

Overview

Supporting all of your solutions can be overbearing

Regardless of whether you are hosted on-premises, in the cloud, or utilize a hybrid of both, one inescapable truth exists: Sooner or later your journey will need, require or demand a very high level skillset to ensure that your business continuity does not suffer.


Our service desk is designed to deliver the best quality resources, at the point of demand, 24 hours a day, 365 days per year with a pricing structure that does not break the bank!


Your coverage is total and complete with no callout fees, no credit notes and certainly no "use it or lose it" terms.

The Best

Our service desk operates on a T1, T2 and T3 basis with all of our Tier 3 positions being filled by Microsoft Certified Masters (MCM/MCSM) or Microsoft Most Valuable Professionals (MVPs).

Immediately 

We utilise voice, online, live chat and screen share call logging, so you can choose the method of interaction that best suits your organisation needs.

24/7 365

We operate our service 24 hours a day 7 days a week 365 days per year. At any given moment your enquiry will have the ability to progress from tier 1 through to tier 3 seamlessly any time of day or night.

All shifts are covered by our Tier 3 assets giving you access to highest level resource 24 hours a day, 365 days per year.

EMERGENCY SUPPORT

Disaster strikes at the worst possible time! we understand this and it is why we operate a FREE Emergency Support policy.

In your time of need we will grant any customer considering our service 2 hours FREE emergency triage, troubleshooting and break/fix support.

We believe in our product so strongly and understand that your platform is critical to you so in your time of need let us demonstrate our offering to you - free of charge with no hidden extras and no obligation.

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